Accelerating SaaS Growth with Digital Transformation

SaaS

The SaaS market is one of the most competitive landscapes today. New players emerge daily, customer expectations are higher than ever, and scaling sustainably is a constant challenge.

Behrad Mirafshar

CEO

Challenges

The SaaS industry moves faster than almost any other, with customer expectations, technologies, and competitors changing month by month. Companies face constant pressure to convert trials, retain users, and grow revenue efficiently, all while adapting to the rapid impact of AI and evolving business models.

Onboarding friction slows “time-to-value,” killing activation and trial-to-paid in self-serve SaaS.

Retention and expansion are harder, with many SaaS companies struggling to grow beyond their existing customer base.

Pricing and packaging are often under-optimized, leaving revenue on the table.

Customer acquisition costs keep rising, making it harder to scale efficiently.

AI-driven features commoditize quickly, forcing SaaS products to differentiate through workflows, data, and outcomes.

We very much felt that the designers we were working with were an extension of our internal team. They made sure that everyone was on the same page in terms of strategy, in the direction we wanted to go to

Philipp Ströhemann

ComX

Our solution

Fast-Track Activation

We redesign onboarding to get users to the first win in minutes and instrument every step so we can test, ship, and learn. The result is higher activation and trial-to-paid without extra ad spend.

NRR Growth Engine

We build expansion paths (usage tiers, add-ons, seat growth) and close churn loops with lifecycle triggers and in-product prompts. This defends revenue when new-logo pipelines slow and compounds growth from your base.

Pricing & Packaging Ops

We set a quarterly pricing cadence, align value metrics to jobs-to-be-done, and run safe rollouts (A/B, grandfathering, comms). Expect clearer monetization and ARPU lift without hurting retention.

Differentiated AI Workflows

We map high-frequency tasks and thread AI into the flow (not just as a feature), backed by telemetry and guardrails. This creates outcomes competitors can’t copy - because they depend on your data, integrations, and UX.

Companies we worked with

Their sales team demos the product. Now the website does it for them.

Redesigning ComX’s Onboarding to Activate New Users in Days, Not Weeks

Our services

Discovery

Every strong digital product begins with a clear understanding of users, business goals, and technical constraints. Discovery ensures we uncover the right problems to solve before investing in design and development.

UX Design

UX Design is about more than wireframes and screens - it’s about shaping digital products that are intuitive, efficient, and enjoyable. We make sure every interaction supports business goals while solving real user needs.

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